Administrative Roles

Administrators play an important role in running services within Health and Social Care.  They are responsible for keeping paperwork up to date, answering questions over the phone, on email and face to face as well as  supporting other staff members in a fast-paced environment.  Find out more below;

Clerk

Clerks make sure that service users have the information they need about appointments, operations and tests results as well as checking staff can access the information they need to provide care.

Entry Requirements:

There are no entry requirements to becoming a clerk, but employers usually expect good English, Maths and Computer skills. They may ask for GCSEs or equivalent, and/or previous experience.

How Much Can I Expect to Earn?

Between £18,870 –  £22,549

Receptionist

Receptionists  are normally the first member of staff a person sees when they go to an appointment or visit a family member who is using a Health and Social Care Service. They are good at talking to people and are in charge of welcoming and providing information to visitors, answering the phone and emails, and keeping the waiting area tidy.

Entry Requirements:

There are no entry requirements to becoming a receptionist, but employers usually expect good English, Maths and Computer skills. They may also ask for GCSEs or equivalent, and/or previous experience.

How Much Can I Expect to Earn?

Between £18,870 – £20,330.

Health Records Staff

Health records staff make sure that service user information is recorded and stored correctly so staff can access it at any time and at any place.

They are in charge of  organising, updating and storing confidential information either as paper copies or on a computer in a safe way.  People who enjoy a  routine, are good at concentrating and working through lots of information would be good at this job.

Entry Requirements:

There are no requirements for health records staff, but employers usually expect good English, Maths and Computer skills. They may ask for GCSEs or equivalent, and/or previous experience.

How Much Can I Expect to Earn?

Between £18,870 – £20,330

Secretary/Personal Assistant

Secretaries and personal assistants can work for an individual or a support the work of several departments. They  usually organise meetings, take notes, manage diaries and dealing with questions on the phone, email and face to face. This type of work is suitable for people who like a routine, checking information is correct and working  in a team.

Entry Requirements:

There are no set entry requirements to becoming a secretary or , but personal assistant but employers usually expect good English, Maths and Computer Skills. They may also ask for GCSEs or equivalent and/or previous experience.

How Much Can I Expect to Earn?

Between £18,870 – £22,549

Want to find out more?

Join our ‘Let’s Talk About’ session on Wednesday 26 April 2023 between 4pm – 5pm on Microsoft Teams where you can talk to Health and Social Care staff who work in administrative roles.
Click here to book now (spaces are limited)

What skills and qualities do I need to be an Administrator?

Communication Skills

To be able to communicate clearly with staff and service users face to face, on the phone or email. 

  Listening Skills

To be able to listen to instructions and write down the information you have heard correctly.


 Computer Skills

To be able to send emails, write letters and keep information on spreadsheets.

Problem Solving Skills

To be able to identify a problem and decide what you need to do to fix it