Ambulance Service

The Ambulance service deliver medical care during an emergency in a range of places such as people’s homes, shops or on a motorway. They are often the first people to arrive at emergencies and have an important role in providing immediate care and  support. Staff work closely with other medical professionals to decide whether it is safe to treat the service user where they are or if they need to be taken to hospital.

To explore some more about the roles on offer within the ambulance service, take a look at the drop downs below:

Want to find out more?

Join our ‘Let’s Talk About’ sessions between 4pm – 5pm on Microsoft Teams (several dates available) where you can talk to  staff who work in the ambulance service.
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Paramedics respond to emergency and urgent 999 calls to see, assess and treat service users making decisions on the most appropriate treatments and care under pressure. In this role, you are usually the senior member of a two person team and you will work with other healthcare teams and other emergency services such as Police and Fire. As well as working directly with the service user, you may also deal with relatives or members of the public who are worried and upset.

Typical entry requirements:

  •  5 GCSEs (A*-C/4-9) including science, maths and English language (or equivalent)
  • 2 or 3 A-Levels (including a science subject)
  • Completion of an approved paramedic science degree (or an apprenticeship degree)
  • Registration with the Health and Care Professions Council, post-graduation
  • Reasonable levels of fitness
  • A full UK, manual driving licence and minimum of two years of driving experience

Advanced Clinical Practitioner

Advanced Clinical Practitioners are highly trained staff members who have the knowledge and experience to work on their own without direct guidance from a senior member of staff.

Typical Entry Requirements:

  • A degree in paramedic science, with a minimum of a 2:1
  • Experience of at least 2 years in a paramedic role
  • Be registered with the Health and Care Professions Council

Ambulance Care Assistant/Apprentice Emergency Care Support Worker

These roles provide a high quality of effective care responding to cases of sudden, urgent illness or injury, supporting the public to remain healthy within their community rather than be taken to hospital.

Typical entry requirements:

  • Hold a full, UK, manual driving licence, and have a minimum of 1 year of driving experience with willingness to obtain the additional full C1 category
  • A reasonable-high level of fitness

Emergency Medical Technician (EMT) Apprentice

Staff in this role may work as a single responder to reported incidents or be part of a two-person ambulance crew. An EMT role is fairly similar to that of a Paramedic, sharing some of the same skills and tasks, such as assessing service users and triage as well as providing some immediate interventions and/or life-saving treatment

Working as part of a two-person ambulance crew, EMT apprentices support the assessment of service users and triaging as well as providing some immediate interventions and/or life saving treatment. EMT apprentices work on the frontline alongside other healthcare teams.

Typical entry requirements:

  • Level 4 EMT apprenticeship requiring GCSE English and Maths, Grade A*-C 4-9 or equivalent

Patient Transport Service (PTS) Driver

PTS drivers are responsible for conveying people to and from their routine, non-emergency appointments at hospitals, outpatient clinics and care centres.

Typical entry requirements (these vary)

  • Most employers expect a full, manual driving license
  • 5 GCSEs (4-9/A*-C) or equivalent qualifications are an advantage
  • Experience of working with the elderly or disabled on a paid or voluntary basis is usually beneficial

Ambulance Operations Centres (AOC)

  • Emergency Call Handler and Non Emergency Call Handler
  • PTS/Emergency Dispatcher
  • Emergency Clinical Advice and Triage Assistant
  • Call Handler//Dispatch Team Leader
  • PTS/Call Team Leader
  • Tactical Operations Centre Assistant
  • Tactical Operations Centre Manager
  • AOC Trainers
  • AOC Quality Assurers

Support Roles

  • Make Ready Operatives
  • Project Teams
  • Scheduling and Planning
  • Administration and Support

Volunteering Opportunities

Community first responders

Our community first responders are volunteers who are trained by us to attend certain types of emergency calls in the area where they live or work. Their aim is to reach a potential life threatening emergency in the first vital minutes before the ambulance crew arrives.

Role type: Voluntary
Locations: Suffolk and Essex  (Please email  for more information)
Length of training: Intensive six-day training course. We offer two options for the course depending on which suits you best: three weekdays per week over two weeks OR two weekend days per week over three weekends. (There is a cost of £30 for the initial training course).

Entry Requirements 

  • be physically fit
  • be aged between 18-70
  • agree to a disclosure and barring service check (DBS). This was previously known as criminal records bureau disclosure or CRB.
  • have a sympathetic, caring nature
  • agree to undertake training
  • have a full driving licence and access to a road worthy car.

If you would like to join the community first responder team please complete an online application form by following this link

Volunteer car drivers

Our volunteer car drivers are volunteers who live and work in the local community and they give up their time to assist our Patient Transport Service, by transporting patients to and from hospital appointments, treatment centres and other health facilities. They play an essential role providing patient care and for the patients they help, volunteer car drivers are the face of the service.

Role type: Voluntary
Locations: Cambridgeshire, Bedfordshire, Hertfordshire and parts of Essex
Length of application process: Applications can take up between two to six weeks
Expenses: All driving expenses and some personal expenses

Entry Requirements 

    • be physically fit
    • be aged between 18-70
    • agree to a disclosure and barring service check (DBS). This was previously known as criminal records bureau disclosure or CRB
    • have a current full driving licence with a maximum endorsement of three points on application
    • have access to a clean, road worthy car with a minimum of four doors and front and rear seat belts
    • undertake a short driving assessment with us, including Highway Code awareness
    • be available mornings, afternoons or evenings for a minimum of four sessions (approximately two days) per week
    • have fully comprehensive car insurance (on interview written confirmation that the insurance company has validated the insurance for this type of voluntary work will be needed)
    • have a valid road tax and MOT for the vehicle to be used
    • to attend an interview, where all the above information and proof of identify can be checked

If you feel you could become a volunteer car driver and would like an information pack, you can complete an online form to express your interest or alternatively, email your request to:  

What skills and qualities do I need to work in the Ambulance Service?

Communication Skills

Being able to talk to a range of people from different backgrounds

Listening Skills

Having an understanding of your service users’ needs through listening 

 Problem Solving Skills

Using clinical knowledge and your own judgement to assess stressful situations calmly

 Physical Fitness

Being physically able to deal with emergency situations