Management and Corporate Services

Management and corporate services are essential parts of the health and care team. Without them, clinical teams would not be able to deliver the high quality care and treatment to patients, with high-skilled managers and other staff supporting services such as GP practices, A&E departments and mental health units.

There is quite a wide variety of opportunities for managers and more junior roles within the healthcare sector, in areas including finance, human resources, corporate affairs, communications, project management and much more. If you’re interested in management in health and care, there are a few ways to get started and work towards your goal, including starting in more junior roles, joining NHS Graduate Management Training Scheme, taking on an apprenticeship, or gaining experience and skills in another sector to help your application.

Find out more about roles that might interest you as well as information on entry requirements below.

Communications

Working within Communications, as well as ensuring all people have access to information about your organisation, you would have some responsibility over your organisation’s reputation through the way it communicates (internally and externally) with patients, staff, the media and the general public. Different organisations will have different structures within their communications department (if they do have one of their own) but the team will often be managed by a Communications Lead or Director. Responsibilities may differ depending on your specific role and level of seniority but may include some elements of media handling and public relations, developing links with stakeholders, commissioning advertising campaigns, events and more.

Typical entry requirements:

  • Requirements vary based on specific role and employer, as no set requirements for this role
  • Employers may expect relevant qualifications (such as a degree in marketing, PR communications, journalism or similar) – or prior experience in a related role
  • Apprenticeships may also be available in this area

(NHS Careers)

Human Resources (HR)

The Human Resources (HR) department in any organisation is concerned with a wide range of staff-related issues, including recruitment, appraisals, development and training, as well as the implementation of relevant employment legislation. In HR you will need to develop relationships at all levels (in health and care this would cover all clinical and non-clinical staff) and maintain up-to-date knowledge of relevant guidelines; you might also be expected to deliver on specific HR objectives (e.g. in relation to recruitment or retention of staff).

Typical entry requirements:

  • Requirements vary based on specific role and employer, as no set requirements for this role
  • Employers may expect relevant qualifications (such as a degree in a relevant subject, A-Levels or equivalent and/or strong GCSE grades)
  • Prior experience in a related role is usually beneficial
  • Apprenticeships may also be available in this area

(NHS Careers)

Care Home Manager

Care Home Managers are responsible for the day-to-day running of care homes. They are in charge of a large team of staff who provide care to their residents and have the knowledge and skills to support with any challenging situations that may happen.

Entry Requirements:
Many care home managers start their career as healthcare support workers before moving into management . However, it is also possible to enter the role through formal training.

  • If you already working in social care, you can begin the Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services within 3 months of taking up your job. You will be expected to already have a qualification in a related area like nursing, social work or health and social care.
  • You may be able to enrol onto a higher apprenticeship for children, young people and families managers, or care leadership and management, then do further on-the-job training. This usually requires 4 or 5 GCSEs grades A-C/9-4 and A-Levels, or equivalent.

How Much Can I Expect to Earn?

Between £25.000 and £55,000, depending on experience and location.

Finance

The Finance team of any organisation is primarily responsible for ensuring that funds are spent wisely, and in a controlled fashion, at all levels of the business. In health and care, doing this properly is to, in turn, ensure that frontline staff have everything they need to deliver high levels of care to patients. Staff within this kind of role will usually be overseen by a Head of Finance and may be responsible for allocating resources and managing budgets; tasks might include pensions and payroll, accounts, reports, audits and similar duties.

Typical entry requirements:

  • Requirements vary based on specific role and employer, as no set requirements for this role
  • Employers would usually expect relevant qualifications (such as a degree in finance or a related subject, A-Levels or equivalent and/or strong GCSE grades)
  • Prior experience in a related role is usually beneficial
  • Apprenticeships may also be available in this area

(NHS Careers)

Project and Programme Manager

Project/Programme Managers within health and care may work across a wide range of projects and tasks to ensure that patient care is delivered to the highest levels possible. A varied role, exact tasks will depend on your specific appointment or department you’re working in, but this could be the roll-out of new services or policies, undertaking risk assessments, working with budgets, reporting, working with the media and more.

Typical entry requirements:

  • Requirements vary based on specific role and employer, as no set requirements for this role
  • Employers may expect relevant qualifications (such as a degree in a relevant subject, A-Levels or equivalent and/or strong GCSE grades)
  • Prior experience in a related role, such as management or project management, is usually beneficial
  • Apprenticeships may also be available in this area

(NHS Careers)

Graduate Management Training Scheme (GMTS)

The NHS Graduate Management Training Scheme offers the opportunity for graduates to develop into a future leader in one of six specialisms. Trainees will gain experience in a range of placements, across different NHS organisations and types of services. Facing challenges and enjoying success on a scheme where every day is different, GMTS trainees are exposed to a range of opportunities across the NHS, all contributing to improving patient care.

Following successful completion of the GMTS, former trainees have gone on to exciting roles across the NHS, with several former NHS CEOs being management trainees themselves. Find information about the different specialisms and entry requirements below:

General Management

Join General Management and learn how to lead teams to perform at their best. Our trainees are supported to add value and take responsibility for teams from the start of their journey as managers in the NHS. You’ll develop management and interpersonal skills through working with colleagues, exposing you to different management styles – as well as academic and experiential study modules. You’ll enhance team performance and improve service delivery by setting and meeting key performance indicators.

Human Resources (HR)

HR managers in the NHS work to create a safe and positive work environment, support frontline workers, provide pathways to grow capability right across the organisation and positively impact patient services.

You will work at both a strategic and operational level to understand the complex needs of the organisation.  You’ll have a key role in advocating for and promoting the equality, diversity and inclusion agenda, to ensure parity of treatment and experience for all staff groups.

On placement, you might be involved in managing recruitment, implementing new systems such as inductions or staff appraisals, implementing health and well-being strategies or workforce planning to support the development of new services.

Health Informatics

It is more important than ever that the NHS can use digital technologies and data effectively to deliver patient care today – and in the future.  With the growing influence of AI, there’s so much more that can be achieved through the application of data and digital systems in the NHS.

Trainees will join the scheme at a time of growing demand for informatics and data analysis skills across the organisation.  You will learn about healthcare policy and strategy, get involved in the design and implementation of digital systems and work on analytical and predictive intelligence to inform decisions.  You’ll need strong analytical skills and a genuine interest in the potential of information technology.  On placement, you may be involved in connecting healthcare data across NHS organisations, analysing A&E and outpatient data to recommend improvements in data management, and delivering online patient services.

Finance

Join our finance scheme and we’ll offer you a real opportunity to shape services, find efficiencies and develop new ways of working that are better for the NHS and therefore benefit us all. You’ll develop skills and experience in strategic and operational finance as well as financial and management accounting.  No trainee day is ‘typical’, the scale of the NHS means that we have a variety of placement types and locations available.  Recent trainees have worked in hospitals, reviewing cost efficiencies of operating theatres and wards – as well as in office locations, working on annual reports and pension planning.  You will be given early responsibility on the scheme but also work collaboratively with operational and clinical colleagues, to ensure the financial viability of services.

Policy and Strategy

You will be working at a national level alongside senior leaders, contributing to high-profile work that will shape and influence the strategic direction of the NHS.  Ability to see the ‘big picture’ and uphold the values of the NHS will be crucial as you evaluate the costs and benefits of different scenarios.  You will be supported and inspired to develop into a strategic leader with the vision and ability to shape the future NHS.

Day-to-day responsibilities as a trainee could include contributing to policy programmes, working in a policy unit or developing new approaches to financial and allocation strategies.  You might be working as part of a team to publish briefing papers or collaborating with data analysts to ensure policies are based on accurate and robust data.

Health Analytics

Data is integral to decision making in the NHS.  Accurate data is essential to inform policies and design services to meet patient need.  As a Health Analysis trainee, you will use mathematical and statistical approaches and work with large and complex data sets.  Trainees identify opportunities to improve patient experience, develop tools to enable effective long-term planning and crucially, evaluate success and identify areas for improvement.

On placement, you could be modelling future levels of hospital activity, developing tools to analyse and improve organisational performance or evaluating the success of a new process to continue the improvement of patient care.

GMTS Entry Requirements

The entry requirements for the NHS GMTS are:

  • 2:2 degree minimum in any subject, or
  • A postgraduate qualification (MBA, Masters, PhD), or
  • Health or management related degree level qualification

For those looking to apply for the Department of Health and Social Care Policy Fast Track Scheme, a 2:1 degree minimum in any subject is required.

Further information on entry requirements can be found here.

What Qualities Do I Need to Join a Management Role?

Communication Skills

You must able to clearly and effectively communicate your point of view and influence others

Problem-Solving Skills

Using your knowledge, judgement and awareness of the wider system when solving problems

Data Management Skills

Some management roles require an understanding of data, using this to make good decisions and ensure impactful spending

Inquisitive Mindset

Management roles mean being inquisitive about the way things are done and looking for improvements to processes and systems